Our goal at Gundermann & Gundermann is to provide you with the best of service. We offer a claims department dedicated to guiding you through the claims process, and helping you to achieve the best possible result.
First and foremost, if you encounter a situation that might possibly result in a claim, please call our claims department to make the determination as to what will be the best way to handle the situation. Please ask for Dee Tompkins at 631-271-0600 ext. 247. We recommend that each business have one designated person who will handle claims. In the case of a personal auto policy, the driver should be made available.
We will assist you in filing a claim report with your carrier.
Next, we can work with you in putting together the documentation that your company will require, based on the type of claim.
We will then make sure that you receive a timely acknowledgement, including the contact information for the person assigned to handle your claim at the carrier.
Finally, we will follow the claim through to payment, making sure that you are kept informed.
Each type of claim has different requirements, but keeping the basics in mind will help.
AUTO CLAIMS – Always do your best to obtain a police report. Be prepared to show the ownership of the vehicle. If it’s a customer vehicle, provide the original repair order. Obtain the names of drivers, and the insurance information of the vehicles involved. Have your driver provide you with a written statement. Obtain as much information as possible on the other vehicle and its owner. The law requires that valid insurance ID cards be shown at the scene of an accident
PROPERTY CLAIMS – Always do what you can to mitigate the damage. Save damaged items, furniture, rugs, books, computers, etc. for inspection. Take photos of the cause, and the result. In all cases, insurance companies require documentation.
LEGAL CLAIMS – If you receive a Summons and Complaint, contact this office immediately. Make note of how it is served, whether by mail or by hand delivery, and what day you receive it.
In all cases it helps to remember the five “W’’s – Who, What, When, Where and Why.